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Connect With Your Provider • Find A Clinic Location • Contact Us • 800-438-1772 Find A Clinic Location Connect With Your Provider 800-438-1772 Higher Levels of Care Adult Intensive Outpatient Programs (IOPs) GROWTH Brookfield, WI GROWTH Appleton, WI Child & Adolescent Day Treatment The STRONG Milwaukee Center Dual Diagnosis Intensive Outpatient Intensive Day Treatment for Teens ARMOR Brookfield, WI ARMOR Mankato, MN ARMOR Lakeville, MN ARMOR Online in MN and WI CONNECT WITH YOUR PROVIDER Mental Health Ministry Mental Health Ministry Congregational Partnerships Your Career as a Calling CONNECT WITH YOUR PROVIDER About About Our Mission Our Unique Approach Blog MEMBER ASSISTANCE PROGRAM INTAKE Please enable JavaScript inmay be similar to or vary from those described above. There are two main steps in counseling. The first step is assessment. You and your counselor will spend time evaluating your needs and your goals and gathering pertinent information. A plan will be completed and will include an initial assessment, goals for change, and intervention techniques to accomplish these goals. Outpatient services may also include diagnosis and a formal treatment plan. You will then need to make a decision to continue the counseling process . If you choose not to work with your counselor, we will refer you to another mental health professional in your area. Counseling involves a commitment of time, energy, and often a financial commitment as well. Any questions you have about the process should be discussed whenever they arise. Should you choose to not pursue counseling or discontinue prematurely against your counselor’s advice, your symptoms may return and/or worsen. The second step is the actual counseling. While the first step usually takes 1 to 2 sessions, the actual number of sessions needed to accomplish goals for clients will vary. Some matters are quite complex and beyond the scope of the short-term counseling services available through your Member Assistance Program or Employee Assistance Program. Considerable time may be needed to accomplish some goals. However, other situations take less time to resolve. Your counselor will make every effort to be as time and cost efficient as possible to help you resolve your concerns through the Member Assistance Program, Employee Assistance Program, or professional outpatient services. If your assessment indicates that more intensive care is appropriate for your situation, you may receive a referral to a higher level of care, either within the CFS family of services or to the provider that best fits your needs. Emergency Coverage In cases of a mental health emergency or after hours” coverage, please call 800.438.1772 and follow the prompt to be connected with a professional counselor immediately. For life-threatening situations, please call 911 or go to your nearest hospital. Confidentiality The counseling relationship is confidential. Your counselor cannot release any information about the counseling process without your written permission. This includes even the fact that you are a client at CFS. Confidentiality is governed by Federal and State law, and Christian Family Solutions will abide by the law. A copy of our Privacy Practice Notice is available on our website at ChristianFamilySolutions.org . You may also request a written copy of this notice. Confidentiality does have legal and ethical limitations. A therapist may break confidentiality if, in his/her judgment, it is necessary to protect the safety or welfare of the client or another person. If you threaten to hurt yourself or someone else, or raise suspicion of child abuse, or if a minor under the age of 16 reports sexual activity, your therapist may be bound by law to report it to the proper authorities. Your counselor may discuss your case with other Christian Family Solutions professional staff including contracted consultants for purposes of effectively coordinating treatment and/or to meet state-mandated requirements. All state-certified mental health clinics are obligated to maintain clinical records in accordance with the respective administrative rule. Christian Family Solutions is a state-certified mental health agency. We maintain an electronic record that is confidential and kept within a secure software system developed specifically for the counseling industry. All records are not only secure; they also have a redundant backup system in the event of a system malfunction. Only authorized personnel have access to these electronic records. Outcomes Measurement For quality assurance and continuous improvement in our therapy practices, CFS administers a client feedback system called Better Outcomes Now” (BON). Your therapist will ask you to contribute feedback to your own progress during your course of treatment. This data is used to create conversations with your therapist about your treatment goals, your progress, and your therapist’s responsiveness to your needs. This progress tracking is not included in your medical record, and conversations about your progress will remain between you and your therapist. The data on your progress may also be deidentified and compiled with data from other CFS clients for research purposes. This generalized, aggregate research helps our clinicians improve their work and improves services for many people over time. You may choose to opt out of the BON measurement process, and your therapist will still build rapport and discuss progress with you. BON simply provides the context and the framework for these discussions. Consultations and Supervision You or your counselor may request to consult with the agency’s supervising psychiatrist and/or psychologist regarding the course of your treatment. Also, as part of your counselor’s ongoing professional development, he/she may be receiving supervision. Your counselor will inform you at your first meeting if he/she is being supervised. Any outside-of-clinic assessments or evaluations will be handled according to the policies and procedures of the outside source. Fees and Insurance for Outpatient Services Your sessions provided to you through your organization’s Member Assistance Program or Employee Assistance Program are available to you at no cost. The number of sessions or hours of services depends on your organization’s program limits. If you choose to continue meeting with your counselor after your organizational counseling benefit has been reached, and you reside in a state where your counselor is licensed, you will be responsible for fees associated with outpatient services. Information on outpatient fees and payment information: Insurance It is important for you to understand the benefits of your insurance policy. Your health insurance is a contract between you and your health insurance company or employer. Please contact your insurance company or employer with any questions you may have regarding your coverage. Please note that it is your responsibility to know (i) your insurance benefits, including covered benefits and any exclusions, coverage limits, co-payments, and other out-of-pocket costs, and if Christian Family Solutions is a contracted provider with your insurance company; and (ii) if your insurance company has specific rules or regulations such as the need for referrals, prior authorizations, and limits on coverage regardless of whether or not our clinicians participate in your benefit plan. As a courtesy, Christian Family Solutions will make reasonable efforts to verify your insurance benefits. We assume no responsibility for any incorrect information received from you or your insurance company or for any errors based on such incorrect information. It is your responsibility to provide current and accurate insurance information, including any updates or changes in coverage. Should you fail to provide this information, you will be financially responsible. Please provide all referrals and authorizations in advance of your appointment. If an...